Better Broadband in Pembrokeshire

1. Why do we collect and keep your personal information?

We collect and use your personal information so that we can include you within the Pembrokeshire County Council Broadband Engagement Scheme and support you and work on your behalf with suppliers to improve your broadband connectivity.

The Processing of your data is:

• Because you have given your consent to do so.

2. How Information about you is used

The information that you provide will be processed according to the General Data Protection Regulation 2016 and the Data Protection Act 2018.

We have a duty to protect the public funds we administer and may use the information provided by you on this form for example to carry out data matching or to detect and prevent fraud. We may cross check the information with other relevant bodies, organisations or other sections of Pembrokeshire County Council and other Councils.

We will also make any disclosures required by law and we may also share this information with other bodies responsible for detecting/preventing fraud or auditing/administering public funds to ensure money is targeted and spent in the most appropriate and cost effective way. In order to achieve this, information may be shared with other internal departments within Pembrokeshire County Council and with The Auditor General for Wales.

Part of this scheme will require Pembrokeshire County Council to pass on your details and work with internet providers in order to progress this scheme and support broadband connectivity.

We will not make any disclosures to third parties for marketing unless you have provided explicit consent for us to do so.

Your data will be secure and confidential at all times and we will only collect the personal information that is required to provide you with our service.

3. How long do we keep hold of your information?

We will retain the information provided to us for the period of the schemes which will be a maximum of five years and your information will be securely disposed of once it is no longer required by Pembrokeshire County Council.

4. Access to my personal information?

You can find out if we hold any personal information by making a subject access request under the General Data Protection Regulation 2016. To make a request for any personal information we may hold please contact:

Access to Records Team
Pembrokeshire County Council
County Hall
SA61 1TP


Telephone: 01437 775798/6696

5. Your Rights

Under the General Data Protection Regulation 2016, you have rights as an individual which you can exercise in relation to the information we hold about you, not all rights will apply it will depend on the legal basis for processing your data.

  • The right to be Informed – Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR
  • The right of Access – you are entitled to request access to and a copy of, information we hold about you
  • The right to Rectification – you have the right to ask to have your information corrected.
  • The right to Erasure – this is not an absolute right and will depend on the reason for processing your personal information
  • The right to Data Portability – This only applies to data processing that is carried out by automated means
  • The right to Restrict processing may apply – you may request that we stop processing your personal data however, this may delay or prevent us delivering a service to you. We will seek to comply with your request but may be required to hold or process information to comply with our legal duties.
  • The right to Object – this is not an absolute right and will depend on the reason for processing your personal information.
  • If you wish to withdraw your consent at any time please contact
6. Complaints or Queries

Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring to our attention if they believe that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice does not provide exhaustive detail of all aspects of our collection and use of personal information. However we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below:

Jo Hendy, Data Protection Officer
Pembrokeshire County Council
County Hall
SA61 1TP


Telephone: 01437 764551

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:

Information Commissioner’s Office
Wycliffe House
Water Lane


Telephone: 0303 123 1113

7. Changes to this privacy notice

We keep our privacy notice under regular review.